Troubleshooting

Transactions and Rewards

• Why did my EV charging session charge me so much?

Adding Funds

• Why do I see “Oops! That didn’t work.”?
• Why do I see an error message saying I am not eligible for instant funding?

MTA/OMNY

• How do I know if I have reached OMNY’s 12-ride weekly cap?
• Why was I charged for the subway today if I didn’t ride today?
• Why do I have a charge called “MTA recovery charge”?